Regulations for the sale of tickets at www.sklep.juraparkkrasiejow.pl

The online system allows one to purchase tickets authorizing their holders to use the attractions of the Science and Entertainment Park Krasiejów, as well as to participate in occasional and cyclical events held there. The tickets can be purchased via the website www.sklep.juraparkkrasiejow.pl

Definitions

Seller / Owner – Delta Association., with its registered office in Ostrowiec Św., 27-400, ul Sandomierska 4, a goods and services tax payer, TIN: 6611950969, REGON [National Official Business Register]: 290986016 (Mailing address: ul. Sandomierska 4, 27-400 Bałtów).
Premises – Science and Entertainment Park based in Krasiejów.
Ticket – a single-entry ticket authorizing the User to use the attractions described in it. The ticket also serves as a document that should be presented to the security services of the Owner at the Premises. The ticket should be downloaded using a link from the confirmation email. The ticket in pdf format contains a unique QR code. The ticket is processed by scanning the QR code directly from the mobile device or from the printed ticket. The scanning operation is performed by the employees of the Premises.
Force majeure – a circumstance resulting from or attributable to actions, events, lack of events or accidents, which the Owner could not foresee within the limits of common sense, and which are beyond the Owner’s control, including, inter alia, weather preventing operation of the Premises, collapse, flood, fire, explosion, earthquake, landslide, structural damage, epidemic or other natural catastrophe, lack or insufficient supply of electricity, satellite connections and other communications connections, military operations, riots, strikes, terrorist activities, civil unrest, national mourning, a decision of the investigating authorities, local government or government administration, affecting the Premises.
Regulations – these Regulations for the sale of tickets
Platform – Electronic Ticket Sales System.
User – a person making a purchase through the ticket sales platform at www.sklep.juraparkkrasiejow.pl

I. General provisions

By using the Platform, the User accepts the terms and conditions set out in these Regulations.
The User agrees that the Owner may use the telephone, fax, e-mail, automatic calling device or other means of electronic communication for correspondence purposes.
The User uses the Platform on his/her own behalf.
The User declares that he/she will use the Platform only for matters related to the purchase of the Ticket.
If the Owner, as a result of an event of Force Majeure, is unable to fully or partially perform any of its obligations under the Ticket sales agreement, the Owner shall be released from the performance of the said obligation.

II. Conclusion of an agreement

The Owner is the Seller of the Tickets in the Platform.
The sales agreement between the User and the Owner is concluded upon the payment of the full price of the Ticket by the User and receipt of the Ticket purchase confirmation to the User’s e-mail address.
Depending on the method of payment chosen by the User, payment of the Ticket price is understood as crediting the payment amount into the Przelewy24 banking account held by the Seller.
The Seller states that the Tickets are available until their stocks are exhausted.

III. The agreement conclusion procedure

The internet purchase process consists of several stages:

choosing the preferred type of ticket
provision of necessary data
summary and verification of all data entered by the User
payment by the User
confirmation of the order by the Owner
confirmation of the payment by the Owner or information about the rejection of the payment.

In order to purchase the tickets and finalize the transaction, the User is obliged to provide the following data for each of the purchased tickets: given name, surname, address, telephone number, e-mail address.
The user has to verify the correctness of the provided data before finalizing the purchase transaction. The User is responsible for the accuracy of the data provided in the System during the registration and the purchase processes. The User acknowledges that it shall bear the negative consequences if the Owner is unable to correctly identify the User.
After submitting the order, it is not possible to change the data of the User or persons indicated during the ordering process.
In order to finalize the purchase of tickets, the User is obliged to consent to the processing of personal data for purposes related to the purchase of the tickets.
By using the Ticket, the User or a given person accepts the general conditions and rules set by the Owner, as well as the rules applicable at the Premises.

IV. Price and payment

The types and prices of the Tickets are specified by the Owner.
The ticket prices are specified in Polish zlotys (PLN) and include VAT.
The tickets are sold according to their availability and until their stocks are exhausted.
The price of Tickets is available on the Platform website.
Payment methods available on the Platform: payment via Przelewy24 in accordance with the regulations of these operators.
A transaction unpaid for in the ordering process, using one of the mentioned payment methods or immediately, not later than within 72 hours of the booking, shall be canceled.
The payment made by the User shall be confirmed by the payment operator / Seller via e-mail.

V. Personal data protection policy

Unless the provisions of the Act of 18 July 2002 on the provision of services by electronic means provide otherwise, the provisions of the Act of 29 August 1997 on the protection of personal data shall be applicable to the processing of personal data within the meaning of the Act of 29 August 1997, in connection with the provision of electronic services.
The Organizer may process the User’s personal data necessary to establish, shape the content, change or terminate the legal relationship between them, in particular to perform the reservation, purchase the Ticket and to handle returns and complaints: surname and given names of the User,

In order to perform agreements or make another legal transaction with the User, the Owner may process other data necessary due to the nature of the provided service or the method of the settlement of this service.
The owner distinguishes and marks the data referred to in paragraph 2, as data, the provision of which is necessary to provide the service by electronic means in accordance with art. 22 par. 1 of the Act on the provision of electronic services.
The owner may process, with the consent of the User and for the purposes specified in art. 19 par. 2 item 2 on the provision of services by electronic means other data concerning the User, which are not necessary to provide the service by electronic means.
The owner may process the following data describing the manner in which the User uses the service provided by electronic means (operational data):

markings identifying the User given on the basis of the data referred to above
markings identifying the end of the telecommunications network or the IT system used by the User,
information about the beginning, termination and scope of each-time use of the service provided by electronic means;
information about the User’s use of the services provided by electronic means.

The Owner and the business partners of the Owner cooperating in the management of the Premises may use and process the User’s personal data for the purpose of direct marketing carried out with the use of IT devices.
The Owner provides information about the data referred to above to the state authorities for the purposes of the investigations conducted by them.
The Owner may not process the User’s personal data after the termination of the use of the service provided by electronic means, subject to the provisions of par. 2.
After the termination of the use the service provided by electronic means, the Owner, in accordance with the principles set out in the Act on the provision of electronic services, may process only those data from the ones specified in Article. 18, which are:

necessary to account for the service and seek payment for the service,
necessary for the purposes of advertising, market research and behavior and preferences of the customers, provided that the goal of these analyses is to improve the quality of the services provided by the service provider, to which the User agrees,
necessary to explain the circumstances of unauthorized use of the service referred to in Article 21 par. 1
may be processed under separate laws or agreements.

The owner which processes the User’s personal data is obliged to provide the User with access to up-to-date information about:

the possibility of using the service provided by electronic means anonymously or with the use of a pseudonym, provided that the conditions set out in Art. 22 par. 2 of the Act on the provision of electronic services are met,
services made available by the provider of technical services preventing an unauthorized access to and modification of personal data sent electronically,
entity entrusted with the processing of data, their scope and intended date of the transfer, if the service provider has concluded with this entity an agreement on the entrusting of the processing of data referred to in art. 18 para. 1, 2, 4 and 5 of the Act on the provision of electronic services.

The information referred to in paragraph 1 should be constantly and easily accessible to the User by means of the ICT system used by the User.
The User declares that by accepting these Regulations, it consents to the processing of its personal data on the terms set out in the Regulations.
If the Owner obtains information about the User’s use of the service provided by electronic means in violation of the regulations or applicable provisions (unauthorized use), the Owner may process the User’s personal data to the extent necessary to determine the User’s responsibility, provided that the User records for evidentiary purposes the fact of obtaining and the content of these messages.
The Owner may notify the User of the User’s unauthorized actions with a demand of their immediate cessation, as well as to use the above-mentioned.

VI. Complaints

The customer has the right to file a complaint.
The complaint should be filed with the Customer Service Office by sending an e-mail to the following address: rezerwacja.baltow@jurapark.pl or by posting the complaint to the following address: ul. 1 Maja 10, 46-040 Krasiejów k. Opola
In the complaint, the Customer should provide such data as: given name and surname, order number and description of the complaint.
Information about the handling of the complaint will be communicated to the Claimant in the manner in which it was submitted. In the event of a positive consideration of the complaint, the Seller shall comply with the claim of the Claimant in accordance with the Claimant’s rights.
The Seller shall respond to a complaint within fourteen days from the date of its filing.
Every complaint shall be processed in accordance with the law.
This provision shall apply accordingly in the case of complaints about the service provided by electronic means.
These Regulations shall be binding for the duration of the sale of the Tickets.

VII. Withdrawal from the agreement

The organizer informs that in accordance with art. 38 item 12 of the Consumer Rights Act of 30 May 2014 (Dz. U. /Journal of Laws/ of 2014, item 827), the User is not entitled to withdraw from the agreement under art. 27 of the aforementioned Act.

VIII. Contact and correspondence with the Seller

The Seller allows the User to contact only via the e-mail address: rezerwacja@juraparkkrasiejow.pl
The Owner hereby states that the deadlines referred to in these Regulations shall be deemed kept if the correspondence is sent by the User at the latest on the last day of the deadline.

IX. Final provisions

Matters not covered by the regulations for online sales, shall be governed by the generally applicable laws.